Our Valid Path Policies

By way of reassurance, we provide an absolute guarantee that we won’t be passing on your details to any person or organisation unconnected with the product or service you are purchasing. If you sign up for our newsletter, your details will only be used for the purpose of keeping in touch. If you buy one of our products or services, we will simply use your details in order to fulfil your order and provide you with updated information. Some of our services are supported by a carefully-selected third-party provider, and in those instances only your details will be forwarded to the relevant agency to enable them to fulfil your order.

We value your custom and will treat information that you provide us with, with absolute discretion.

Delivery

• Standard charge of £4.75 delivery.
• 1st class
• Should arrive within 7 working days.
• Only deliver to UK

Returns

• Refund within 28 days of purchase if product returned in re-saleable condition.
• Customer pays p&p if there was no fault with the product.
• Exchange if the product is faulty with p&p covered by VP.
• No refund or exchange if claim is outside of 28 day limit.

Complaints Procedure

Step 1

Please contact the relevant staff member about your dissatisfaction.  This should be done within one month of the action that has caused you to complain.  They will then seek an amicable resolution with you in a collaborative manner.

Step 2

If a member of staff is unable to resolve your complaint then please write to the Director of Valid Path explaining the circumstances of your grievance. 

The Director will acknowledge your complaint within 7 working days.

A senior member of staff will then investigate the complaint and compile a report.  The Director will review this report and write to you with a proposed course of action.